To submit an incident report, follow the following steps:

• Login to the support site using the login credentials supplied to you earlier. If you do not have a login username/id, click here to find out how to get one.

• Once you have logged in successfully, click on the link on the left navigation pane labeled "Incident Reporting System"

• Select the workgroup you would like to report your issue to. For software support, click on "Software". Likewise, for hardware support such as Servers, Scantron OMR scanners, Fujitsu Scanners, etc click on "Hardware".

• Once you have navigated to the workgroup of choice, choose what you want to do. To create a new incident ticket, click "Add Ticket". To monitor the status incidents reported, click on the "Ticket Manager". You may also choose to access our "Knowledgebase" and "Frequently Asked Questions (FAQ)".

• Click on "Add Ticket" and enter a subject which sumarizes the incident reported. Next select the priorty of the incident reported. Click here to understand Datamation's support SLA. Next, select the category for the reported issue. The category lists the products provided & supported by Datamation. Enter details of your incident report in the message textbox. If you have an attachment to add, example a screenshot pasted in Microsoft Words, a zip file or PDF, click on "Add attachments".

• "Add attachments" allows you to upload any document that is not larger than 8MB in size. You may upload a total of three files for every incident reported.

• Once you have completed updating the incident form, click on the save button. Thats it! A ticket number will be assigned to you and this case will be routed to an appropriate Datamation support engineer for resolution. Jot down your ticket number for reference and to track status. To learn how to track ticket status, click here.

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