The current SLA preset for Datamation's incident reporting system is:

• URGENT - Response within 4 Hours
• HIGH - Response within 1 Day
• MEDIUM - Response within 7 Days
• LOW - Response within 14 Days

For project specific SLA, contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for more information pertaining to the response & resolution time mutually agreed by both parties. Kindly note that the default status used for every incident reported is LOW. You may change the status when reporting an incident based on the severity of the incident reported.

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